Trapped on Hold

The automated voice speaks
I press the number seven
The music loops forever
A synthetic awful flute
I need to speak to humans
My issue is complex now
The system does not listen
It sends me back to menu

The anger starts to boil
The trap is closing in
I cannot break the loop
The robot has no soul

I scream into the speaker
Invisible and tiny
The machine is the master
My time is fading slowly
A prisoner of hold time
The frustration is endless

It says my call matters much
Then puts me back on mute mode
The battery is dying
Two hours on the sofa
I hit the zero button
I hit the asterisk too
The voice repeats the options
I want to smash the cell phone

The anger starts to boil
The trap is closing in
I cannot break the loop
The robot has no soul

I scream into the speaker
Invisible and tiny
The machine is the master
My time is fading slowly
A prisoner of hold time
The frustration is endless

A ringing tone is playing
I think a person answers
But then the line goes dead quick
The silence is so heavy
I have to start all over
The labyrinth defeats me
The company has won now
I give up the whole battle

The anger starts to boil
The trap is closing in
I cannot break the loop
The robot has no soul

I scream into the speaker
Invisible and tiny
The machine is the master
My time is fading slowly
A prisoner of hold time
The frustration is endless

The bureaucracy crushes
The spirit of the living
We are just tracking numbers
Without a proper face now
I cry a tear of pure rage
The system is a big wall
The powerlessness hurts me
The robotic laugh echoes

I scream into the speaker
Invisible and tiny
The machine is the master
My time is fading slowly
A prisoner of hold time
The frustration is endless

I scream into the speaker
Invisible and tiny
The machine is the master
My time is fading slowly
A prisoner of hold time
The frustration is endless